Customer service · Magento
AI copilot for an online retailer
On a Magento store, 20 to 100 emails a day receive a draft reply built from the order and the parcel tracking, then reviewed by the customer service team.
AI for Magento and Adobe Commerce
AI in your Magento store, connected to your data
Enriched product pages, a search that understands your customers, draft replies for customer service: we integrate AI into your Magento or Adobe Commerce store, on your data and in your tools. AI prepares, your teams approve.
- Free 45-minute diagnostic
- No commitment
- Your data stays confidential
- Since 2010Magento and e-commerce projects
- 45 minfree AI diagnostic, by video call
- AI preparesyour teams approve
- Your datahosted in your region if needed
Models and tools we work with
- Anthropic
- OpenAI
- Google Gemini
- Mistral AI
- n8n
- Pimcore
- Odoo
Why AI
Why integrate AI into your Magento store?
A Magento store produces and uses a lot of content and data: product pages, supplier catalogues, orders, customer emails, analytics. Much of this work is repetitive. That is where AI is useful today.
We do not sell AI as an end in itself. We start from your processes and your data to find the tasks where it really saves time, then we connect it to Magento and to your tools: ERP (business management), PIM (product information management), CRM (customer relationship management).
One principle guides every project: AI prepares, your teams approve. You stay in control of the data used, access rights and costs.
Example: from a simple EAN code, AI prepares a complete product page, enriched, standardised, categorised and translated, based on your classification, your supplier documentation and your ERP data. Your catalogue team reviews and publishes.
Use cases
What AI can do for your Magento store
These are the use cases we most often set up on Magento and Adobe Commerce.
Enriched, translated product pages
Descriptions, attributes, meta descriptions and translations are prepared from your supplier data and your ERP, in your brand's tone of voice. On a large catalogue, this is often the first gain: complete, consistent product pages, without rewriting each product by hand.
A search that understands intent
A classic search matches words. A semantic search, assisted by AI, understands what the customer means: "light summer dress" finds the right products even if the word "light" is not on the product page. Adobe Commerce offers Live Search; on Magento Open Source, we integrate a solution suited to your catalogue.
Assisted customer service, approved by your teams
For each customer email, AI prepares a draft reply from the Magento order, the parcel tracking and the customer history. Your advisers review it, correct it if needed and send it. No reply goes out without a human check.
AI does not only work on the storefront. Behind the scenes, it can read your documents (invoices, orders, technical sheets in PDF) and pre-fill your tools, prepare your dashboards, or answer your teams' questions from your procedures, citing its sources.
Benefits
What benefits can you expect from AI on Adobe Commerce?
The gains depend on your catalogue, your volumes and your processes. That is why we measure them on your data, during a proof of concept, before any rollout.
Fewer repetitive tasks
Time given back to your teams
Product pages, customer replies, document entry: AI prepares the first draft, your teams approve it.
Your teams spend less time copying, typing or rewording, and more time on what needs their expertise: advice, suppliers, customer relationships.
A more complete catalogue
Consistent product pages
Complete attributes, descriptions and translations across the whole catalogue, including rarely viewed products.
Complete product pages help your customers choose and support your organic search rankings. They also make it easier to sell in several markets and languages.
Clear costs
Build it or run it
A tool built with AI then runs on its own. An AI that stays in the loop has a recurring usage cost.
From the diagnostic, you know which case you are in and what each option costs. AI models stay interchangeable: you are never locked into one provider, and the code and the data belong to you.
Method
How we integrate AI into your Magento store
We work step by step, with success criteria set from the start.
01
AI diagnostic
In a 45-minute video call, we review your processes and your data. You leave with 3 use cases ranked by gain and feasibility.
02
Proof of concept
A prototype tested on your real data, with success criteria set from the start. At the end: go or no-go, with no commitment for what follows.
03
Production
Integration with Magento and your tools (ERP, PIM, CRM), security, team training and tracking of the gains. Our engineers work with your teams until the tool is really adopted.
Project
Recent project
To go further: discover our Magento agency and our approach to digital strategy.
FAQ
Your questions about AI in Magento
How do you integrate AI into an existing Magento store?
Step by step, without a redesign. Depending on the need, we use Adobe Commerce services (Live Search, Product Recommendations), Magento extensions, or a custom development that connects your store to an AI model (OpenAI, Mistral, or a model hosted in your region or on your own servers). The diagnostic helps choose the right option.
How much does an AI project on Magento cost?
It depends on one question: is AI used to build a tool that then runs on its own, or does it stay in the loop each time it is used? In the first case, you mostly pay for the build. In the second, a recurring usage cost is added. We price both from the diagnostic.
Is our customer data safe?
You stay in control. We define with you which data is used, where it is processed and who can access it. For sensitive data, we can host the models in your region (Europe, North America, Singapore) or install them on your own servers.
Contact
An AI project for your Magento store?
Give us your email and your company: we get back to you within 2 business days to schedule your free 45-minute AI diagnostic.
- Reply within 2 business days
- No commitment
- Your data stays confidential
Last step
Almost done
We have received your request. To get back to you, we just need your contact details.
✓
Thank you! Your request is complete. We will get back to you within 2 business days.