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Your AI partner, from idea to production
Sutunam designs and integrates AI solutions for SMEs, mid-sized companies and online retailers: automatic document processing, product content, customer service, assistants connected to your data.
Teams in Lyon and Hanoi: we know Europe and Asia, and our working days cover both time zones. Digital projects since 2010.
Models and tools we work with
Use cases
Practical cases, on your data and in your tools. The machine prepares, your teams approve.
Documents
Data from your technical sheets, safety data sheets, orders or invoices is extracted and pre-fills your tools.
Product catalogue
From a simple EAN code, complete product pages: enriched, standardised, categorised and translated, based on your classification, your supplier documentation and your ERP data.
Customer service
A draft reply built from the order, the parcel tracking and the customer history. Your advisers review it and send it.
Reporting
A chat and a dashboard connected to your e-commerce database or your ERP, with your business indicators.
Internal assistants
An assistant that answers from your documents and procedures, and cites its sources.
Custom tools
Quotes, calculations, back-office extensions: business tools that are quick to build and easy to maintain.
Does one of these cases ring a bell?Talk about my project
Method
01
We start from your processes and your data. You leave with 3 use cases ranked by gain and feasibility.
45-minute video call, free
02
A prototype tested on your real data, with success criteria set from the start. At the end: go or no-go, with no commitment for what follows.
03
Integration with your tools (website, ERP, PIM, CRM), security, team training and tracking of the gains. Our engineers work with your teams until the tool is really adopted.
Why Sutunam
AI prepares, your teams approve and decide.
Of the context, the data, access rights and costs.
Models and tools are interchangeable. The code and the data belong to you.
A tool built with AI then runs on its own. An AI that stays in the loop has a recurring cost. You know from the start which case you are in.
15 years of e-commerce and business integration: Magento, Adobe Commerce, ERP, PIM, CRM.
Business tools that were out of reach yesterday are now quick to build, and stay maintainable.
Projects
A few recent projects. Most are presented without our partners’ names.
B2B e-commerce on Magento
Gafik: 472,663 products enriched and categorised
For a B2B Magento 2 website serving cafés, hotels and restaurants, product pages are categorised and enriched from manufacturer data (EAN codes), with Pimcore, N8N, an LLM and Odoo.
Industry
Safety data sheets read automatically
The information in safety data sheets received as PDFs is extracted and pre-fills internal forms.
Distribution
A catalogue enriched in the PIM
An automated PIM prepares and standardises product pages from reference data and supplier documentation. The catalogue team approves.
Magento e-commerce
AI-assisted customer service
20 to 100 emails a day receive a draft reply built from the order and the parcel tracking, reviewed by the team.
Magento, PrestaShop, Sylius, WooCommerce or Shopify: we connect AI to your store and your tools (PIM, ERP, CRM) through their APIs. Product pages, search, customer service: the same use cases, on your platform.
Magento →PrestaShopSylius →WooCommerce →Shopify
FAQ
With the diagnostic. In 45 minutes, we review your processes and your data to find the most profitable and simplest use cases to launch. You decide afterwards, with no commitment.
It depends on one question: is AI used to build a tool that then runs on its own, or does it stay in the loop each time it is used? In the first case, you mostly pay for the build. In the second, a recurring usage cost is added. We price both from the diagnostic.
You stay in control. We define with you which data is used, where it is processed and who can access it. For sensitive data, we can host the models in your region (Europe, North America, Singapore) or install them on your own servers.
No. We handle the design, the integration and the training. On your side, you mainly need one person who knows the process to improve well.
Success criteria are set before we start. If they are not met, you stop there, with no commitment for what follows and a clear review of what was learned.
Yes. E-commerce taught us how to connect AI to demanding systems (ERP, PIM, CRM). We apply this experience to industry, distribution and services: documents, customer service, internal tools.
Contact
Give us your email and your company: we reply within 2 business days to set up a first call.
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